Terms and conditions of sale Solyaires Internet Broadband Service
By
purchasing from Udo Neuber, you agree to the following;
Returns
and refunds Money back guarantee:
If
you are not satisfied with the service level you may be entitled to a
refund within the first 15 days and under the following conditions.
If your connection is disrupted for a time period longer than 48
hours.
If the connection does not match our criteria outlined in
“Our provision of service to you”. This will be verified by our
engineer using independent speed test software.
The use of third
party access points or routers is not supported and therefore we do
not guarantee the functionality of our connection when used with such
devices.
A re-stocking fee and / or installation fee may be
deductable depending on circumstances.
Contracts
and ownership of equipment.
All
clients connected on our contracted services agree to the following
conditions. 30 days notice requried to
terminate contract thereafter. Non payment of service will incur an aditional charge
for reconection (49 euros) if payment is received later than the 15th
of the month. If payment not received within 30 days of Due date, we
reserve the right to cancel the agreement and switch service to our
PayGo option. The price difference between contract installation and
PayGo installation (calculated based on install date) along with any
outstanding payments plus a cancellation fee of 58 euros will be
added to your account and may be debited to your credit card.
Our
provision of service to you.
3.1
We will provide the Services from the Go-Live Date until either you
or we end this contract (30 days notice)in the way set out in these
terms and conditions (subject to any relevant Minimum Contract
Period).
3.2 We will use reasonable skill and care when we
provide the Services to you.
3.3 We do not guarantee that the
Services will be fault free or available at any particular time or
continuously. You accept that Telefonica does some programming and
engineering work at our local phone exchange so that you can receive
the Services. We do not accept any responsibility for errors or
delays caused by Movistar while they are carrying out any set-up or
ongoing programming or call-routing work that affects the Services,
or for any acts or omissions of other Service Providers, third party
service or equipment suppliers that impact on our ability to provide
the Services.
3.4 In certain limited circumstances, we may not be
able to provide you with the Services for technical reasons. If this
happens we will use reasonable endeavors to let you know promptly.
3.5 We may suspend the Services from time to time without notice
to you where it is necessary for us to do so for operational reasons
such as repair, maintenance, improvement or emergency. We will
restore the Services to you as soon as possible.
3.6 You accept
and acknowledge that the Broadband Services, as with other Internet
applications, are not secure and we do not guarantee the prevention
or detection of any unauthorized attempts to access the Broadband
Services or your computer. It is your responsibility to protect your
computer from computer viruses, adware, spyware, and malware by
installing and updating adequate anti-virus and security software.
3.7 We will use reasonable endeavors to provide the Broadband
Services to you at the speed you have requested, however we cannot
always guarantee this. The speed of your connection and download
times may be slower depending on the length of any cables at the
Installation Address, the distance the Installation Address is from
the mast, the speed and quality of your router and modem, and
congestion on our Network or the Internet.
3.8 With the intention
of ensuring our Network performs consistently in all locations across
our Network and at all times of the day, we reserve the right to
manage internet applications across the Broadband Services at our
discretion as we see fit. This may include, but is not limited to,
prioritizing web traffic and email over file sharing activities
during times of high congestion.
Faulty goods within 28 days of
receipt will be exchanged depending on condition. This does not apply
to faults caused by accident, neglect or misuse, for which there will
be no re-fund or exchange.
Outside of these 28 days and the
product develops a fault you will be responsible for returning the
product and we can help arrange repair or return to manufacturer.
This applies to goods within 12 months of purchase. Again, accidental
damage does not apply.
Realignment of Antenna
Due to strong
weather conditions a dish may need to be adjusted as they are only
installed to certain wind strain levels. This service is not free of
charge and a maintenance fee will apply. If the dish loses signal
within 3 months of install and no strong winds have affected
alignment there will be no charge. This does not apply if any other
party has carried out maintenance or void sticker has been
removed.
Damaged or incorrect goods
The customer must check
product on receipt and if damaged or incorrect a replacement will be
arranged immediately. All packaging must be retained and Solyaires Internet must be notified within 7 days of delivery.
Liability
and security
S. I. liability for any injury (other than death or
personal injury), damage or loss, in particular consequential loss,
arising from the use of any goods purchased is hereby excluded. Any
injury, damage or loss arising directly from the negligence of S. I.
or its installers will be limited to a refund of the value of the
goods purchased and any other charges already paid.
All reasonable
care is taken to protect the confidentiality of credit card details,
S.I.are lot liable if through no fault of their own such details are
intercepted and used by third parties. All personal details are
handled in accordance with the Data Protection Act 1998.
S.I. We
practice a policy of continual review and reserve the right to change
the above terms and conditions at any time, without prior
notification.